Return & Refund Policy

At Vouge Zest, we prioritize product quality and customer satisfaction. However, due to the personal, hygienic, and skincare-specific nature of our products, we do not offer refunds under any circumstances. Please read the policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the following situations:

You received a damaged or leaking product
You received the wrong item (incorrect product or quantity)

To initiate a return, you must:

Returns will be accepted only if the product is:

Unused and unopened
Returned in its original packaging with the seal intact

2. No Refund Policy

Please note:

Refunds are not issued under any circumstances
If your return is approved, we will offer a replacement of the same product or a voucher for future purchases (only if applicable)
We may request return shipping of the product in some cases. In such cases, the shipping cost will be covered or reimbursed by us

3. Non-Returnable Items

We do not accept returns for:

Used or opened products
Items returned after 48 hours of delivery
Products purchased during sales, promotions, or with discount codes
Items without original packaging or invoice

4. Order Cancellations

Orders can be cancelled within 1 hour of placement.
Once the order is processed or shipped, cancellation is no longer possible.

5. Contact Us

For assistance regarding return eligibility or any product concerns, reach out to us at:

📍 Address: B6-1077, Taj Ganj, Near 3 No Division, Ludhiana, Punjab – 141008
📧 Email: shopvz.in@gmail.com
📞 Phone: +91 90569 15667
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM

We thank you for your understanding and support. At Vouge Zest, your skincare experience and safety matter most.